Delete your MyEcho account and data

This page covers the MyEcho app and the MyEcho website, both run by MyEcho Ltd.

• In the app: go to Settings → Account and choose delete.
• On this page: use the form below. You don't need the app or a login.
• By email: write to Echo@myecho.pet with the subject "Delete my account".

After you ask, there is a grace period of up to 30 days in case you change your mind. To cancel, just sign in during that time. When the grace period ends, your data is deleted. If you write to us instead of using the app, we first confirm the request came from you, and we reply within one month.

If you share a household with other people, deleting your own account removes you and your data. The household and its pets stay for the people still using it.

We delete your account and sign-in details, your pets' profiles, photos and care information, the trusted contacts you added, your check-in history, and the device identifiers we use to send you alerts.

We keep, only where needed:

• Payment records (payer name and email, amount, date, transaction ID): up to 7 years, because tax and accounting law requires it.
• Some safety and security records, such as a record that an emergency alert was sent: for a limited time, to protect users and meet legal duties. We will list each type and how long we keep it on this page before the app launches.

Alerts already sent to your trusted contacts by text or email stay on their phones, and we can't delete those.

If you only signed up on our website, for example for Early Access or as a Founding Member, or if someone added you as a trusted contact, use the form and choose "Something else". We'll remove your details.

A Founding Membership is bought on our website, not in the app. Deleting your app account doesn't cancel or refund it. Refunds are explained in our Refund Policy. More about your data is in our Privacy Policy.

Prefer email? Write to Echo@myecho.pet. MyEcho Ltd · 1178 Broadway, Floor 3 · New York, NY 10001 · USA